I am so unbelievably mad right now that I could just hit somebody. Preferably anyone who works at United Airlines. I had booked a ticket several months ago for a trip out East. It was a stellar deal and it only cost me $167 round trip with fees and everything. I was beyond excited. I was suppose to go this weekend, but due to circumstances beyond my control, I can't go. I checked the United website and it said that if you don't make your flight, the money spent for that flight is given as a credit to the next flight that you book. I figured that was fair and right and it made made feel better about not going.
So I called United to find out how it works to get my credit applied. After talking to the world's most illiterate computer for 15 minutes, I finally got to talk to a human. Who speaks English just about as well as a 2 week old baby. For the love, my little daughter speaks better than this person did. I could hardly understand what they were saying. But I did get the gist of what they were saying: Yes, I have $167 credit, BUT THEY CHARGE A $150 CHANGE FEE TO BOOK MY NEXT FLIGHT!!!! I am freakin' livid!!! So basically, I have a $17 credit. I can't even check a bag for that. Idiots.
And to put the giant pickle on the crap sandwich, I had booked it through Expedia and after contacting them, they informed me that they also charge a fee. Of $30. Perfect. So if I want to book a new flight using the $167 credit I already paid to United, it's gonna cost me $180. Tell me how that is fair!?!! I WILL NEVER BOOK A FLIGHT WITH UNITED AGAIN - no matter how cheap the airfare is. Uggghhhh, I need to go punch something.
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2 comments:
We've flown United more times than I'd like to admit - b/c the fare was the cheapest. And every time, I remember why it was the cheapest. I hate United. The only good experience I've ever had with them was on our very international flight from the US to Japan, and that was only because the crew was Japanese and they've got MUCH better customer service standards than I've found to be the case with many US companies.
However, I have learned that if you complain enough about being inconvenienced to someone who actually speaks English, they might give you vouchers to use on future flights. Though I wasn't the one complaining, and I had to go to an airport to redeem the vouchers. But I still got $ off our next horrific United trip!
Ugh. That's terrible. I'm so sorry!
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